Information and documentation development guide for quality manual, procedures, flowcharts, templates for ISO/TS 16949:2009
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Item No.: RCG015ARCG, released September 2009
This quality system model and requirements-checklist are based on the requirements of ISO/TS 16949:2009, the international quality management system for automotive-parts manufacturers.
The documentation model and work files contain a quality manual, 63 operating procedures and work instructions, as well as 78 templates and control forms. These templates and control forms assist with the correct use and application of established procedures and activities, and create evidence of compliance with the standard as well as compliance with customer requirements according to ISO/TS 16949.
The Quality Manual is structured according to ISO/TS 16949:2009, defines the interaction of processes (flowchart), and makes reference to applicable operating procedures, work instructions or other documents. The procedures and work instructions are structured according to the departmental activities and responsibilities of Engineering, Manufacturing, Purchasing, Quality Assurance, Quality System Administration and Management, Sales and Service, Toolroom, and Warehouse. In addition to the mandatory documented procedures required by ISO/TS 16949, the documentation model includes procedures for all requirements and it is up to the criteria of your organization to document these procedures or to use them as samples and guidance for the implementation of processes and activities in order to meet the requirements of ISO/TS 16949:2009. The included control forms ensure adherence to requirements, document results, and produce evidence of compliance with the standard ISO/TS 16949: Using the detailed checklist ensures that the requirements of the standard are addressed as applicable.
The following procedures are included:
Quality Planning of Product/Processes, Document and Data Control (Eng.), Request for Design Initiation and Change, Out-Contracting of Tooling Construction/Design, Process of Quality Planning, Product/Process.
Health and Safety Training, Cycle Counts, Traceability of Manufactured Product, Production Scheduling, Material Resource Planning, Manufacturing Process Control, Set-Up Procedure, Preventive Maintenance of Equipment, Regulatory Requirements – compliance, Housekeeping.
Purchase Orders - processing and follow-up, Supplier Database - set-up and maintenance, Purchasing Product-Database, Rating of Suppliers, Suppliers Performance Rating.
Control of Nonconforming Product, Receiving Inspection, In-Process Inspection, Inspection and Testing of Finished Product, Control of Monitoring and Measuring Equipment, Out Of Calibration Report, Measurement Equipment Analysis, Customer Return Analysis, Positive Recall Control, Customer Approval of Production Parts, DMRs to Suppliers, Layout Inspection and Functional Testing.
Quality Management System Administration:
Document Review, Training, Control of Documents, Operational Performance, Evaluation of Customer Satisfaction, Customer Complaints, Customer Satisfaction Survey, Internal Quality Audits, Preventive Action, Corrective Action, Continual Improvement, Control of Records, Corrective Action Request, Problem Analysis, Quality Improvement Proposal, Document Identification.
Warranty Control, Review of Quotations and Contracts, Product/Price File and Customer File, Order Taking and Processing, Delivery Performance, Order Entry, Customer Returns, Service Requirements.
Tooling Construction, Approval of Customer-Supplied Tooling, Prev. Maintenance – Repair - Admin. of Tooling, Tooling Repair Request.
Shipping of Product, Receiving of Product, Handling and Storage of Product, Temperature Control.
If you want to know more about ISO / TS 16949, to get a general overview or to look at specific requirements and their compliance such as management responsibilities, resource management, product and/or service realization, measurement and monitoring of system performance, production part approval, measurement analysis, continual improvement, etc., or if you need assistance with the development of the required documentation or procedures, or how to plan the implementation of ISO/TS 16949:2009 in your organization, this hands-on and result oriented work tool helps to get the job done.
System requirements: Windows and MS Word. For download: 13,000 KB of hard disk space.