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Evidence Product Checklist for Information Technology - Service Management - Part1: Specification
Download (pdf) 276 KB, 56 pages
Item No.: RCG032ASEP, published October 2008
Description
The standard ISO/IEC 20000-1:2005 promotes the adoption of an integrated process approach to effectively deliver managed services that meet business and customer requirements. For an organization to function effectively it has to identify and manage numerous linked activities. Coordinated integration and implementation of the service management processes provides for ongoing control, greater efficiency and opportunities for continual improvement. This includes a consistent approach by all service providers in a supply chain, benchmark IT service management, the basis for an independent assessment, to demonstrate the ability to meet customer requirements, improve services, and having the advantage over competitors when potential customers will tender for their services.
This checklist was prepared by analyzing each clause of the standard for the key words that signify a policy, procedure, plan, record, document, audit, or review. The Checklist provides an easy-to-use classification scheme of physical evidence comprised of procedures, plans, records, documents, audits, and reviews. The number of addressed requirements are:
70+ Policies and Procedures
15+ Plans
25+ Records
20+ Documents (Including Manuals, Reports, Scripts and Specifications)
3 Audits
40+ Reviews
Total: 178+ artifacts
The Checklist clarifies what is required for compliance through a product evidence list that will assist any organization in meeting the requirements of this standard. Every Checklist comes with four hours of free consultation for question concerning the standard or Checklist . This consultation is provided during 60 days after the date of purchase. The use of the Checklist will save time and money, and may aid in meeting certain governmental requirements. A quality product at a reasonable price!
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